Privacy Policy

WaitZero ("we", "our", "app") is a queue management service for businesses and their customers. This policy explains what information we collect, how we use it, and the choices you have.

There are two ways to use WaitZero, and they collect different things. A business signs in to run its queue. A customer can use the app with no account at all — scanning a shop's QR code to join a queue and watch their position — or optionally create a customer account to follow shops and receive notifications.

1. Information We Collect

• Business account data: name, email, phone number, business name and address, used to create and operate the business account.
• Customer queue data: name and phone number (optional) provided when joining a queue, used solely to notify the customer about their queue position.
• Customer account data:if a customer chooses to sign in, we store their mobile number, an optional display name they give us, and their language preference. A customer's name is only ever the one they give us at sign-in; it is never copied from a queue entry, which a shop collected for a different purpose.
• Shops a customer follows: when a customer chooses to follow a shop, we store that choice together with the exact wording of the consent shown to them at the time, so there is a record of what they agreed to receive.
• Verification records: to sign in, a customer sends us a short code from their own WhatsApp account, which is how we confirm the number belongs to them. The code and number are stored briefly and expire automatically.
• Usage data: page visits and basic device information used to improve the service.
• Push notification tokens: an identifier issued by Apple or Google for a specific installation of the app, stored so queue and shop notifications can reach that device.

Messages a shop broadcasts are stored as the shop's own content — the text it sent and how many devices it reached. They are not stored per person. A customer's inbox is assembled by matching the shops they follow to what those shops sent, so we do not keep a record of who read what.

2. How We Use Information

• To operate the queue, send notifications, and authenticate accounts.
• To show a customer the shops they follow and what those shops have sent.
• To provide customer support and respond to inquiries.
• To improve and secure the service.

We do not use a customer's information for any purpose they have not agreed to. A shop can only send to customers who chose to follow it, and the consent wording recorded at that moment is what governs what may be sent.

3. Sharing

We do not sell personal data. We may share data with service providers strictly to operate the service, and when required by law. These are:

• WhatsApp (Meta):mobile numbers are exchanged with the WhatsApp Business Platform to verify a customer's number at sign-in and to deliver messages a shop sends over WhatsApp.
• Apple and Google: push notification services, which receive the device token and the notification content in order to deliver it.
• Hosting and analytics providers: who process data on our behalf to run and improve the service.

4. Data Retention

Account data is retained while your account is active. Customer queue entries are retained for up to 90 days for support and analytics purposes, then deleted. A customer account and the shops it follows are kept until the customer deletes the account. Sign-in verification codes expire within minutes and are removed. A customer stays signed in on their device for up to one year before being asked to verify again.

5. Your Rights

You may request access, correction, or deletion of your personal data by contacting us at the address below. You can also delete your account from inside the app at any time: customers under Settings → Delete my account, and businesses under Dashboard → Account → Delete account. Deleting a customer account also deletes the record of the shops that customer followed.

6. Children's Privacy

WaitZero is not directed to children under 13 and does not knowingly collect data from them.

7. Security

Data is transmitted over HTTPS and stored on managed cloud infrastructure with industry-standard protections. No method of transmission or storage is 100% secure.

8. Changes

We may update this policy from time to time. Material changes will be communicated through the app or by email.

9. Contact

Questions or requests: waitzerouae@gmail.com